OpenMates Docs Open Chat

Onboarding

Onboarding When you create an account, a friendly welcome chat with Suki introduces you to OpenMates and helps you get started. What It Does After you comple...

[T:documentation.sender_name]

Onboarding

When you create an account, a friendly welcome chat with Suki introduces you to OpenMates and helps you get started.

What It Does

After you complete signup, a welcome chat is automatically created with Suki, the onboarding assistant. Suki is a digital team mate designed to:

  1. Learn what you plan to use OpenMates for.
  2. Introduce you to 2-3 specialist team mates and features relevant to your needs.
  3. Optionally (and only with your permission) share an anonymous summary of your use case with the OpenMates team to help improve the product.

How It Works

  1. Signup completes – A welcome chat appears in your chat list with a pre-written greeting from Suki. No credits are used for this initial message.
  2. You reply – Tell Suki what you are interested in (coding, writing, research, or anything else). This is when the conversation with the digital team mate begins and credits are used.
  3. Suki responds – Suki keeps responses short (3-5 sentences) and guides you toward the features and team mates that match your interests.
  4. Optional sharing – At the end of the conversation, Suki may ask if you would like to share a brief, anonymous summary of your use case. You can say no – there is no pressure.

What Suki Will Not Do

  • Suki will not mention technical details like encryption methods or server architecture.
  • Suki will only ask once about sharing your use case.
  • If you go off-topic, Suki will briefly answer and then gently guide the conversation back.

Anonymous Use-Case Sharing

If you agree to share:

  • Only a short summary (2-5 sentences) and your language are recorded.
  • No personal information is stored – not your name, email, or account details.
  • The summary helps the OpenMates team understand what people use the platform for.

Tips

  • You can return to the welcome chat at any time from your chat list.
  • If the welcome chat does not appear, try refreshing the page.
  • You can start new chats immediately – you do not need to finish the onboarding conversation first.