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Notifications

Notifications Stay informed when your digital team mates finish responding, even when you are not looking at the app. What It Does OpenMates has two types of...

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Notifications

Stay informed when your digital team mates finish responding, even when you are not looking at the app.

What It Does

OpenMates has two types of notifications:

  1. In-app notifications – Cards that appear at the top of the app while you are using it.
  2. Push notifications – System-level alerts that appear in your browser or phone notification centre, even when the app is in the background.

In-App Notifications

These appear as cards inside the app with a title, icon, and message. Current notification types:

  • Message completed – A digital team mate has finished responding to your message. You can reply directly from the notification card without navigating to the chat.
  • Auto logout – You were logged out due to session expiration. The notification suggests enabling “Stay logged in” at your next login.

Each notification has a close button to dismiss it.

Push Notifications

Push notifications let you know about activity even when the app is in the background or minimised.

Supported Platforms

Platform Support
Chrome, Edge, Firefox (desktop) Full support
Safari (macOS) Full support (Safari 16+)
Android (Chrome, Firefox) Full support
iOS Safari Must add to home screen as a web app first

Enabling Push Notifications

The first time you send a message, a banner appears in the chat asking if you want to enable notifications:

  • Click Enable Notifications to turn them on.
  • Click Not Yet to dismiss the banner for the rest of your session.
  • The banner only appears once per chat and will not pester you.

You can also manage push notifications in Settings > Chat > Notifications.

Notification Categories

You can control which push notifications you receive:

Category What it covers Default
New Messages When a team mate finishes responding On
Server Events Connection issues, maintenance On
Software Updates New version available (admins only) Off

iOS Setup

On iPhone and iPad, push notifications require an extra step:

  1. Open the app in Safari.
  2. Tap the Share button and select Add to Home Screen.
  3. Open the app from your home screen.
  4. Enable notifications when prompted.

Tips

  • You can reply to message notifications directly from the notification card – no need to navigate to the chat first.
  • If you denied notification permission in your browser, you will need to reset it in your browser settings before OpenMates can ask again.
  • Push notifications are most useful when you send a complex request and switch to another app while waiting.